We will accept returns or exchanges on all products purchased within 5 days. Products must be in new condition and not used. CLEARANCE NO RETURN ACCEPTED.
If you purchased a product by accident and meant to purchase a different product, you will have to pay the shipping cost to return the product to us and you will be charged a 30% restocking fee. We will refund your money minus the 30% restocking fee once we receive the returned items. If you are still interested in purchasing the item you intended to buy initially, you will have to make a new purchase.
Please be very careful and make sure the item you intend to purchase is really the one you want. If you have any questions or are uncertain about a particular product, please call us at 714-805-9398 and we will make sure your getting exactly what you want.
Defective Cartridges? If you receive a bad batch which rarely happens, you can ship the bad cartridges back to us and we will ship out the replacements. You will have to pay the return shipping, but we will provide you with a store credit (or throw in some extra cartridges) for the return shipping amount. Once we receive your return we will ship out the new replacement order. If you are in a rush, you can purchase a new order and when we receive your returned order we will refund your credit card. We cannot accept returns on cartridges that have been used or previously filled with liquid. Please do not send any cartridges through the mail that have previously been filled or contain trace amounts of residue.